CherClient.com : premier wiki de la relation client !

Cherclient.com le premier wiki de la relation clientsIl y a quelques mois, je vous faisais part de la sortie du livre « cher client » pour l’EBG. Aujourd’hui, j’ai le plaisir de vous annoncer que « cher client » est aussi un wiki ! Cherclient.com se veut un lieu d’échanges d’idées, bonnes pratiques et expériences pour bâtir collectivement un savoir de ce qu’est (ou devrait être) la relation client à l’époque du Web 2.0 et d’une grande maturité des consommateurs.

Pour participer au wiki, rendez-vous sur www.cherclient.com.

A lire en particulier un résumé de l’article du 1er juin 2007 de Philippe Escande, éditorialiste aux Echos : « feu la consommation de masse ». Où il est question de la longue traîne, de l’autonomie des consommateurs et autres (r)évolutions.

Lire et réagir à l’article « feu la consommation de masse »

4 avis sur “CherClient.com : premier wiki de la relation client !

  1. Who is Bill Bartmann? From Homeless at 14 to Billionaire, then Bankrupt, then Bouncing Back, Bill Bartmann has had his ups and downs

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    Bill Bartmann is a self-made billionaire who has been through more ups and downs than the Demon Drop at Cedar Pointe; yet, few people have ever heard of him. Inspired by the roller coaster of events that have defined his career, Bartmann is the founder of the Billionaire Business School. His seminars, workshops and materials are designed to show people that anyone can become a billionaire in spite of any obstacles that may be in the way.

    Bartmann was one of eight children in a family that moved around a lot, often living in unfit homes. His father was a janitor; his mother cleaned houses to help make ends meet. Bartmann left home at the tender age of 14 and joined a street gang. He worked many low-wage jobs during his teen years, including logging, laying sod and washing cars. At the age of 17, he became intoxicated, fell down a flight of stairs and was paralyzed from the waist down. His doctor said he would never walk again. With determination and hard work, Bill Bartmann walked out of the hospital five months later!

    “Sometimes you need a negative motivator to build your self-esteem,” Bartmann says. He explains that if you have a positive self-image, you can separate specific failures from who you really are. “Any failure can be overcome if you don’t over-generalize it,” he says. “You have to see it as something that happened to you. It doesn’t determine your real value. The main cause of failure is the inability to deal with self-doubt.”

    Bartmann worked hard to grow and develop into a successful entrepreneur. He took the high school equivalency test, went to college, graduated law school in 1975 and practiced law for 5 years before starting his first company in real estate development. This gave him the experience needed for his grand entry into the oil and gas drilling business.

    During the mid 1980’s, Bill Bartmann took over a bankrupt company, Hawkeye Pipe Services, a pipe manufacturer for oil rigs. He acquired bank loans to fund the business, making sales of $1 Million per month until October of 1985 when prices fell dramatically, forcing him to close the company, $1 Million in debt.

    Bartmann was in deep trouble; creditors were hounding him, threatening lawsuits and re-possession of his car. He was determined to make good on his debts; with the help of his former chief operations officer, he began scanning business opportunity ads.

    Bartmann was able to convince a bank to loan him $13,000 and he went into the debt collections business, building a successful business worth an estimated $3 to $5 billion! In September, 1998, he appeared on the cover of Inc. Magazine with the headline, “The Billionaire Nobody Knows.”

    Unfortunately, just one month later, Bartmann learned that a business partner embezzled millions of dollars; soon the accusation of fraud was made and his bonds became liabilities. By July, 1999, Bartmann declared bankruptcy. “When sharks smell blood in the water, it’s too late,” said Bartmann.

    By December, 2002, Bartmann was indicted for fraud, even though his partner swore that he had no knowledge of the embezzlement. After spending $4.5 Million to defend himself, he was cleared of all charges one year later.

    Bill Bartmann is a fighter! “I’m not bitter because look at what I still have,” he says, referring to his wife, two daughters, two grand-kids and money in the bank. “This is what success is really about,” he tells audiences at his Billionaire Business School seminars, which drew 280,000 attendees in 2007.

    Bartmann says that most people do not possess the basic business management skills needed to maintain a business, which is why many new businesses fail. His mission is to combat this problem which is why he recently launched Billionaire U which offers online courses for the low cost of $100 per year. Bartmann said, “I’m not making as much money as I did with my last company, but I’m having a lot more fun.”

    Bill Bartmann is a firm believer that failures are just detours that can be overcome with effort. He offers tips and advice on how to dust yourself off and give it another shot. Bill Bartmann bouncing back is proof that anyone can succeed.

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